Effective Date: April 6, 2025
Introduction
Royal Game Guest House (“we,” “our,” or “us”) is committed to safeguarding the privacy of visitors to our website, https://royalgameguesthouse.co.za/, and users of our services. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Name, email address, phone number, and physical address.
- Booking Information: Details related to your reservations, including dates of stay and special requests.
- Payment Information: Credit card details and billing addresses.
- Technical Data: IP address, browser type, operating system, and browsing behavior on our website.
- Cookies and Tracking Technologies: Information collected through cookies to enhance user experience and analyze website traffic.
2. How We Collect Information
We collect information through:
- Direct Interactions: When you make a booking, contact us via email or phone, or subscribe to our newsletter.
- Automated Technologies: As you interact with our website, we may automatically collect technical data through cookies and similar technologies.
3. Use of Your Information
Your personal information is used for the following purposes:
- To Process Bookings: Managing reservations and providing confirmation details.
- Customer Service: Responding to inquiries, requests, and complaints.
- Marketing: Sending promotional materials and special offers, subject to your consent.
- Improving Our Services: Analyzing website usage to enhance user experience and service offerings.
- Legal Compliance: Adhering to legal obligations and responding to lawful requests from public authorities.
4. Sharing of Information
We do not sell or rent your personal information. However, we may share your information with:
- Service Providers: Third-party vendors who assist in payment processing, website hosting, and marketing services.
- Legal Obligations: When required by law or to protect our rights and property.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Despite these measures, no data transmission over the internet can be guaranteed as completely secure.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Once the retention period expires, we will securely delete or anonymize your data.
7. Your Rights
Under POPIA, you have the right to:
- Access: Request copies of your personal information.
- Correction: Request correction of any inaccurate or incomplete data.
- Deletion: Request deletion of your personal information, subject to legal constraints.
- Objection: Object to the processing of your personal information for direct marketing purposes.
To exercise these rights, please contact us using the information provided below.
8. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience, analyze site traffic, and serve targeted advertisements. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly without cookies.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any linked websites you visit.
10. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will delete such information from our records.
11. International Data Transfers
As a South African-based company, your information may be transferred to and processed in countries outside of your country of residence. By using our services, you consent to such transfers, understanding that data protection laws may differ in these countries.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website with an updated effective date. We encourage you to review this policy regularly.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Physical Address: 42 Essenhout Street, Phalaborwa, Limpopo Province, South Africa, 1390
- Telephone: +27 (0)15 781 3158
- Fax: +27 (0)86 509 2065
- Cell: +27 (0)73 102 4686
- Email: royalgame@mweb.co.za